Return & Refund Policy
Effective Date: 5th May, 2026
1. Custom Products
Due to the customized nature of our products, all sales are final. We do not accept returns or offer refunds for orders with customer-approved specifications.
2. Errors & Defects
If there is an error on our part (e.g., incorrect engraving, manufacturing defect), we will:
- Replace the item, or
- Issue a refund at our discretion
- You must report the issue within 2 days of delivery.
3. Proof Approval Responsibility
If a proof was approved by the customer, we are not responsible for any errors present in the approved design.
4. Damaged Items
If your order arrives damaged, please provide photos and contact us immediately.
5. Cancellations
Orders may only be canceled before production begins. Once production starts, cancellations are not permitted.
6. Refund Processing
Approved refunds (if applicable) will be processed within 7 business days.